ISA logo final (002)Established in 1998, ISA Guardian & Welfare Services is the original founder of what is now known as independent professional welfare or care giver services.   With 19 years’ experience specialising solely in support and advocacy services, it is understandable why over 250 education providers nationally engage ISA services.   Over the years we have gleaned a wealth of experience in dealing with critical incidents involving students.   We work collaboratively with education providers to enhance and support their internal welfare programs, particularly in regards to students under the age of 18.   A unique software package is available to education providers “FREE”, to assist providers comply with their obligations under the ESOS Act and National Code.   With a network of over 100 bilingual care givers, spread across every major city in Australia, we have the resources, technology, and experience to provide high quality professional care and support to students, their families and education providers.

Overview of key services:

  • National Service – 19 Years’ experience
  • Trained professional care givers – Bilingual
  • Free student management software – ISA maintain the software and train users – log in and view your students file from anywhere in the world
  • 24/7 emergency response – critical incident management
  • Free “Safe Student App” – Connects student to emergency services and simultaneously notifies up to three nominated contacts
  • Standards based service agreement with education providers – guaranteeing minimum service delivery standards
  • Interpreting and Translation of key information from providers to parents
  • National duty of care insurance coverage – 15 million dollars
  • Dedicated support and administration team (All Bilingual)

ISA is very proud to be selected by IDP Education in June 2017 as the first welfare provider to participate in their value added services program, a tremendous recognition of our professional services to students.

Contact ISA Guardian & Welfare Services for more information on how we can work together to enhance the student experience.



As a global specialist in the field of student accommodation, we have established ourselves as a leading provider of quality facilities and exciting student communities, with around 45,000 beds across 6 countries.

Campus Living Villages (CLV) portfolio consists of a diverse range of owned and managed sites where residents feel safe, inspired and supported.

Working with our education partners and local authorities, we plan, build and manage bespoke accommodation projects which range from premium, resort style complexes to city-centre havens.

Our success stems from an integrated approach to student accommodation, backed by global expertise in finance, design, development, project management and operations.

Customised options allow institutions to provide much needed accommodation without having to be involved in the cost, risk and complexity of operating and developing student facilities.

We are proud to offer award-winning residential life programs, customer service strategies and socially responsible fundraising and sustainability initiatives for our residents, our partners and our community.

Most of all, we are proud to offer a student experience that will be remembered for years to come.



For 18 years, we have provided health insurance and assistance to overseas students and visitors.  Working with many of Australia’s leading education institutions, we are a leading provider of overseas student health cover.

As a company, we ‘Dare and care, anytime, anywhere’. We Dare to be different with many new exciting projects now being delivered. We Care by inviting you to focus on you and your student or customer needs.  We offer a flexible approach to overseas student health cover (OSHC) and overseas visitors health cover (OVHC) with assistance services relevant to students, education institutions and partners. Our digital transformation project provides the most user-friendly health cover experience in the industry.    Simple information and clear messages for our international students and visitors facilitates a great and safe stay whilst in Australia.

Visit our barista coffee stand and talk to our friendly team, or request a demonstration of the services and products we have to offer.



Medibank is one of the leading private health insurers in Australia with around 3.7 million customers.

Medibank is the longest standing provider of Overseas Student Health Cover and a leading choice for international students. Our network of support services, health and well-being programs and strategic partnership initiatives provide members with confidence and trust in their cover.

Our dedicated team provide our education partners with opportunities and solutions that benefits the entire community. We believe that every education institution is unique and we develop a partnership model that supports the requirements and needs of each partner.



Blackbullion is the award-winning financial education platform on a mission to empower students to a better financial future through personalised digital learning.

Founded in 2014, Blackbullion supports universities in their key objectives of retention, recruitment and widening participation (diversity).

We work with some of the most impactful universities delivering online financial literacy lessons, in 4 minute sessions, to over 350,000 students, across 2 continents.


The University Crisis Line is an out-of-hours crisis support line specifically designed to meet the needs of the university sector.  The Crisis Line service, operated by Lifeline Direct,  helps callers find immediate relief from emotional distress and to manage any immediate threats to life or safety, explore coping strategies for the current crisis and open pathways for longer-term solutions. It seeks to achieve these outcomes by supportively engaging with the caller in an empathic, collaborative, empowering process.

The Crisis Line operates when the university’s other support services are closed – overnight on weekdays, a 24 hour service at weekends and public holidays and on agreed days over the Christmas and Easter period.

The service is badged as an integral part of the university’s health services and works closely with other student support services and external agencies to link at risk students with the appropriate care.

The University Crisis Line is currently providing its service to university clients in NSW, Queensland, Victoria and the NT. We are able to provide this essential service very cost effectively and can provide further detail re service parameters and costs upon request. We look forward to seeing you at ISANA – ANZSSA 2017.


Established in 1853, the University of Melbourne is a public-spirited institution that makes distinctive contributions to society in researchlearning and teaching and engagement. It’s consistently ranked among the leading universities in the world, with international rankings of world universities placing it as number 1 in Australia and number 33 in the world (Times Higher Education World University Rankings 2015-2016).

The University is home to some of Australia’s leading outreach education bodies which actively promote links between countries and enhance cross-cultural understanding through seminars, exhibitions, short-courses, international internships and leadership programs.



The International Education and Training Unit (IETU) is a unit within Queensland Government’s, global business agency, Trade and Investment Queensland. Our vision is to build a strong and sustainable international education and training (IET) industry that facilitates global engagement, produces lifelong ambassadors for Queensland, and becomes a key catalyst for growing Queensland’s knowledge economy. IETU provides leadership and is committed to work in partnership with industry providers to grow and enhance the state’s reputation as a leading global provider of international education and training services.

As part of the International Education and Training Strategy to Advance Queensland 2016-2026, key enabling initiatives are supported to achieve an ongoing collaboration with industry. The IET Partnership Fund provides financial support for collaborative initiatives that position Queensland as a leader in international education. The IET Partnership Plan, developed in concert with the sector, aims to align collective marketing and promotional efforts.

Study Queensland (SQ), an initiative of IETU, highlights Queensland as a leading study destination, showcasing excellence in education, quality of life and general information for international students.



IDP Education is a recognised global leader in international student placement services. Assisting international students in gaining access to Australian education since 1969, we currently have a network of 89 international student placement centres and have offices in 32 countries around the world.

A global pioneer in our field, it has always been our goal to make it easy for international students to find, and apply for, their desired courses and institutions in Australia.

Nobody understands the needs of international students in Australia quite like we do, which is why students of any international background come to us to get the best advice when hoping to gain access to the latest courses and institutions.



Study Gold Coast is the peak education and training body for the Gold Coast, promoting the city as the ideal destination for education and training on a domestic and international scale.

Study Gold Coast aims to educate the community about the value of the sector, provide meaningful student experiences and promote the economic value of the industry in order to expand the city’s talent pool, attract more employers and add depth to the city’s social fabric.



The University of Sydney is a leading, comprehensive research and teaching community. We’re committed to the transformative power of education and to fostering greater understanding of the world around us.  We have been producing the next generation of leaders in diverse fields since we were established in 1850. Through learning, critical analysis and active contribution to public debate, we help to shape Australia’s national and international agenda. To find out more about who we are and what we aspire to be, visit



IELTS has been helping people in Australia and New Zealand achieve their work, study and migration dreams for over 25 years. IELTS is the most widely used and respected measure of English. Each year, more than 2.9 million people take IELTS globally, with results accepted by more than 10,000 institutions.



The Bupa group is part of a large, diversified health and care company, servicing over 4 million people in Australia and 14 million people globally. At Bupa, we have a long and proud history of supporting the wellbeing, health and care needs of higher educational institutions and their people. We’ve found that our expert-designed solutions help benefit both staff and students, as well as the educational institution as a whole.


The National Union of Students is the peak representative body for students in post-high school education in Australia. Representing over 1 million students across the country, NUS has made significant progress in the accessibility, equity and quality of the higher education sector since its establishment in 1987. NUS has long fought for the liberation of disadvantaged groups within the sector by campaigning and lobbying around issues pertinent to women, indigenous students, students with disabilities, low SES and ethnically and culturally diverse students.


PTE Academic is the English test trusted by universities, colleges and governments around the world. You can use our test to prove English ability for university and college admissions or as part of a visa application.


Creating excitement and inspiration in the lives of students; Scape is taking PBSA to a new level with a target of over 5,000 beds to open across Melbourne, Brisbane and Sydney. Our award-winning architects and interior designers have crafted rooms & communal spaces designed with the student at heart.


PNC is the leading Integrated Scheduling / Case Notes / Client  WebPortal system for university counselling and support services.  The  Scheduling, Notes and Portal work together as  one seamless entity and interface closely with the Univerisity SIS.  PNC’s products are powerful, intuitive easy to use and are coupled with outstanding support services.


Diverse Voices is the QLD partner site of QLife which is Australia’s first nationally-oriented counselling and referral service for LGBTI people. QLife provides nation-wide, early intervention, peer supported telephone and web based services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences.


headspace Southport is one of a National Network of centres providing free strengths-based mental health support services to young people aged between 12-25 years. The centre aims to reduce the stigma associated with ‘everyday’ mental health issues through education, awareness and practical support,  encouraging positive help seeking behaviour.


Surf Life Saving Queensland (SLSQ) is the state’s peak aquatic rescue authority and is one of the largest volunteer-based community service organisations in Australia.

From humble beginnings when the first recorded rescue on a Queensland beach was made in 1909, SLSQ is now an efficient and vibrant organisation servicing 31,000 members.

It was formally established in 1930 and is the governing body for surf lifesaving in Queensland, comprising 58 affiliated surf life saving clubs in six regional branches. The organisation also includes supporters’ clubs and a range of programs that involve more than 462,000 participants.

SLSQ is directly affiliated with, and is part of, Surf Life Saving Australia (SLSA) and the International Life Saving Federation (ILF).


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education.

For more information, please visit ANZSSA website by


ISANA International Education Association is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

For more information, please visit the ISANA website at

Conference Managers

Please contact the team at Conference Design with any questions regarding the conference.