Invitation to Submit

On behalf of the Program Committee, we invite you to submit an abstract for presentation at the combined ISANA/ANZSSA conference being held at The Star, on the Gold Coast, 5th to 8th December 2017.

All submissions will undergo a peer review process by the Program Committee. The Program Committee will allocate accepted submissions to the program, taking into account the quality of each abstract, the balance of the program and the relevance to the overall conference theme: Widening Perspectives of Student Success.

This conference seeks to explore evidence based practice in student services by looking at the following sub themes;

  • Connectivity
  • Enables
  • Communication and information

Presentation Formats

  • Non-Refereed Oral (abstract 200-250 words and oral presentation 25-30 minutes including questions)
  • Refereed Full Paper Oral (abstract 200-250 words, full paper and oral presentation 25-30 minutes including questions)
  • Doctoral Consortium Refereed Full Paper Oral (abstract 200-250 words, full paper and oral presentation 25-30 minutes including questions)
  • Non-Refereed Workshop (abstract 200-250 words and interactive workshop 60-90 minutes including questions)
  • ePosters (abstract 200-250 words and one PowerPoint slide)

Important Dates

6 April 2017

Refereed Paper Abstracts Due

17 May 2017

Refereed Full Papers Due
Non-Refereed Abstracts Due

14 June 2017

Non-Refereed Abstract Notification

12 July 2017

Refereed Full Papers Reviews Returned

13 September 2017

Amended Refereed Full Papers Due

11 October 2017

Early Bird Registration Closes

15 November 2017

Final Refereed Full Papers Due

Presentation Portal

To submit a presentation you will be asked to enter your email address and create a password.

Once you have created an account you can submit abstracts. You can log back in to submit more abstracts and to register for the conference.


Please select the sub theme that your presentation best fits during the submission process.  Below is an expansion of these themes.

Connectivity – How do we work to foster successful connections between students, between students and the institution, and between students and the wider community? How can we ensure that students’ social, cultural and spiritual needs are being successfully met?

  • Creating social networks through intentional events
  • Building links between students and the wider community
  • Creating cultural understanding and cross cultural transition
  • Offering support to students navigating relationships, sex and their sexuality
  • Volunteering opportunities internal and external to the institution
  • Chaplaincy and multi-faith services, interfaith dialogue programs
  • Working successfully with student unions and student clubs/societies
  • Supporting indigenous student transitions and success
  • Post Graduate students

Enablers – These are the integral foundations of student success. Students without secure housing, mental and physical wellbeing, or reliable transport to class are clearly facing significant challenges to academic success. What can institutions do to ensure students are ready, able, and equipped to learn successfully?

  • Creating a safe campus environment
  • Accommodation services and tenancy advice
  • Mental and physical health services, and proactive health promotion
  • Transport
  • Services and utilities – internet, electricity, gas, mobile phones
  • Financial matters – Centrelink, student employment, financial guidance and planning advice, financial crisis assistance
  • Visa information and advice

Communication and information – The modern world is information rich, and students may experience information overload. They may need to physically navigate through the city and through the campus, as well as navigating through the processes and procedures of an institution. How do students successfully find the information they need, and how can institutions best communicate the need to know information effectively?

  • Student services and administration – enrolment, timetabling, examinations, class registration
  • Transition support and pre-departure information
  • Engaging orientation practices
  • Tailored communication – just in time / just for me
  • Social media
  • Peer advice, support and communication – using students to inform students
  • Increasing cultural competence amongst staff and students

Presentation Formats

While you will be asked to indicate your preferred presentation format, the program committee may request an alternative format be considered. The committee will allocate presentations to the program taking into account the preference of authors and the balance of the program.

Non-Refereed Oral

(abstract 200-250 words and oral presentation 25-30 minutes including questions)

These will not go through the referee process, yet are expected to be of relevance to the theme of the conference and of interest to the participants. An editorial team will judge if and how they can fit into the program.

Non-Refereed Workshop

(abstract 200-250 words and interactive workshop 60-90 minutes including questions)

A workshop with a theme emphasising practical solutions. We are hoping to get people who wish to teach others some skills and pass on knowledge and practical steps they have taken to improve their services and/or improve the experience of the students. Workshops should involve a significant degree of participation from those in attendance. It is not meant to be a 1.5 hour lecture.


(abstract 200-250 words and one PowerPoint slide designed using the provided template, to be displayed on screens in the catering area and on the conference app)

Electronic posters will be prepared in PowerPoint and displayed during the conference on a number of monitors. The posters will rotate automatically and each poster will be shown for one minute. Delegates will be able to pause individual posters to view them in more detail. There will also be an index to allow delegates to find an individual poster.

ePoster authors are required to submit an abstract about their topic. If accepted they will be provided with the ePoster PowerPoint template and instructions for display.

Refereed Full Paper Oral

(abstract 200-250 words, full paper and oral presentation 25-30 minutes including questions)

A refereed article is one that is considered of publishable standard by one’s peers in the field of study. This format is mostly relevant to Academics and Researchers. The process of refereeing involves sending the full article to Academics and Researchers in the field with experience who check carefully the literature review, research methodology, results and conclusion. All articles are double-blind peer reviewed.  Decisions on acceptance is based on reviewer recommendation.

For academics, researchers and students submitting this format, an abstract is submitted first, prior to request for a full paper. The full paper will then be subjected to the double-blind refereeing process. The final paper will only be accepted when the referees and editors are satisfied with the quality and standard of the academic paper.

Full paper maximum of 8000 words. Abstract is are NOT included in this word count but references are.

Doctoral Consortium Refereed Full Paper Oral

(abstract 200-250 words, full paper and oral presentation 25-30 minutes including questions)

A Doctoral Consortium for PhD and other doctoral candidates will be held on Day 3 of the conference. The Doctoral Consortium is a workshop for research students who are in the early to mid phases of their doctoral dissertation work. The purpose of the Consortium is for students to present their research project ideas and to receive feedback from other experts and practitioners in international education. We expect all Doctoral Consortium papers to be refereed (see refereed paper).

The goal of the Doctoral Consortium is to provide a forum for postgraduate students to:

  • engage with other students and researchers in international education;
  • provide an opportunity for participants to publish a peer-reviewed paper;
  • receive feedback and general suggestions in a constructive and engaging manner;
  • provide an opportunity for networking with others who work in similar areas;
  • connect with a community of researchers in international education;

Those who wish to participate in the Doctoral Consortium will need to submit as per the Refereed Full Paper timetable.

Full paper maximum of 8000 words. Abstract is are NOT included in this word count but references are.

Journal Publication of Refereed Full Papers

Due to the high caliber of papers received for the annual conference, the editors of both JANZSSA and Transitions welcome application by conference presenters for papers to be accepted into the respective journals.

Submissions to the conference will be invited to also elect to be considered for publication in either journal, with additional editorial support to be provided post the conference if required


Established in 2017 to respond to emerging practice and innovation, Transitions: Journal of Transient Migration focuses on international education and migration.  The journal aims to provide a platform that explores and investigates the complexities of transient migration and to map the experiences of the growing number of transient migrants such as international students as they engage and interact with communities that are linked both to their home and host nations.



Since 1995 ANZSSA has been publishing a high quality professional journal which is published and distributed to ANZSSA members in April and October each year. Current and past editions of JANZSSA are also available here.

Focussing on the role of support services in post-secondary education in enhancing student engagement, participation, wellbeing and success, JANZSSA publishes refereed and non-refereed papers, including Best Practice Case Examples, Discussion Papers, Reports, Reviews and Conversation Pieces.


How to Submit

Abstracts should be prepared using the template provide (*.doc) and should not exceed 250 words.  Save your file to your computer with the last and first name of the submitting author for the file name (Lastname-Firstname).

Authors will be notified of the status of their submissions in time to register at the early bird rate.

Refereed Paper Submissions are required to submit an abstract initially and if accepted they will then be invited to submit a full paper.  Reviewers will advise of edits required before final acceptance into the conference program.

Review Process

The Program Committee will review all submitted abstracts.

As there are limited places for oral presentations some abstracts submitted for oral presentation may be offered posters. Authors in these cases will be advised and asked to confirm whether they wish to present an ePoster.

Review of Papers

Papers will be externally reviewed to meet the requirements of a refereed conference paper (E1. Full written conference paper – refereed) as specified by The Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE).

Presenters Registration

All presenters will be required to register for the conference and pay the appropriate registration fee. Presenters also need to meet their own travel and accommodation costs.


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education.

For more information, please visit ANZSSA website by


ISANA International Education Association is the representative body for professionals in Australia and New Zealand who work in international student services, advocacy, teaching and policy development in international education.

For more information, please visit the ISANA website at

Conference Managers

Please contact the team at Conference Design with any questions regarding the conference.